• To sharing knowledge about Quality Systems ISO 9000
• To emphasize its relevance to the Organisation.
• To prepare the employees for participating in TQM activities.

Contents

• 1st session -  
  • Quality concepts
  • Quality & productivity
  • Concept of TQM
• 2nd session -  
  • What is ISO & Quality System?
  • Peculiarities of ISO 9000-2000
  • What is Continual Improvement
• 3rd session -  
  • Clauses of ISO 9001-2008
• 4th session -  
  • Implementation & audit
  • Housekeeping & its importance

For all employees – at all level

Lectures, discussions